Virtual information session
Come along to our virtual information session where you can find out more about our current and talent pool opportunities for a number of upcoming vacancies.
The live session will help you gain an insight into what it’s like to work for NSW Trustee & Guardian, the type of work you could be involved in to support vulnerable people in NSW and the application and selection process. You will be hearing from a range or our staff and it will be an opportunity to have your questions answered.
Date: Wednesday 15 September 2021
Time: 5:30pm – 6:30pm AEST
Channel: Microsoft Teams (app or browser) RSVP: https://nswtgcareers.eventbrite.com/
At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
About the team
Our Estate Management division delivers highly empathetic, customer-centred financial management services to some of the most vulnerable people in NSW. We are going through an exciting time of growth and will be offering additional employment opportunities to ensure our customers are provided with responsive, timely and quality customer service.
About the role
Client Service Officers are the frontline of our Estate Management division and provide a range of support to customers who are, for differing reasons including disability and financial abuse, subject to a Financial Management Order.
A Client Service Officer is responsible for looking after customers’ financial and legal affairs by:
As a Client Service Officer you will:
A talent pool, which is a record of candidates determined as suitable for the role, will be created for current and future ongoing, temporary, full-time, and part-time roles. A talent pool is valid for 18 months and is a great opportunity to be considered for vacancies as they arise.
One of the most rewarding aspects about working for us is that at the core, our people are making a positive difference to the lives of vulnerable people. You are encouraged to apply if you are:
For more information about the position, view the role description.
What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
Be part of something bigger. For more about joining us, visit our Careers page on our website.
How to apply
To apply for this role:
“Our Customer Excellence Principles are: Insightful, Empathy, Personalised, Convenient and Timely, Value and Overall Satisfaction”
Choose two (2) of the above Customer Excellence Principles and describe what they mean to you and how they influence your delivery of excellent customer service.
The above submissions will be used to pre-screen applicants. Additional tasks will be requested where necessary to assist with shortlisting and the interview process.
Read: writing your job application for tips with the application process.
Applications close: 11:59pm, Sunday, 3rd October 2021
For enquiries, please contact: Rana Khoreiche, Principal Client Service Officer, on 02) 8688 2662 or email on firstname.lastname@example.org or John Gregory, Principal Client Service Officer on 02) 8688 1346 or email on email@example.com.
If you need an adjustment in the recruitment process or workplace, please let us know.
Offers of employment will be subject to reference checks and relevant clearances.
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.