Relationship Coordinator (Case Manager)

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Relationship Coordinator (Case Manager)


Job Description

About the Organisation

Northside Community Service is a not-for-profit, community-based organisation. We’ve been supporting our community in North Canberra – and beyond – since 1976. We’re a progressive and modern community organisation that embraces diversity, social justice and advocacy for those in our community whose voices are often unheard.

Northside supports young children through our high-quality early education services, children and young people through our youth programs and family support services, older citizens through our aged care services and support programs, and the wider community through our housing, community development, outreach and volunteer programs.

About the role

Northside now has a fantastic opportunity for an experienced Relationship Coordinator (Case Manager) to join their team in Canberra on a full-time, on-going basis.

Reporting to the Clinical Care Manager, the role will be responsible for client engagement and entry into the Northside Aged Care, Inclusion and Engagement programs with a particular focus on the services delivered under the Commonwealth Home Support Program (CHSP) and the Commonwealth Home Care Package (HCP) program.

The key responsibilities and duties for the role will include (but not be limited to):   

  • Ensure a seamless, respectful and positive experience for all individuals from initial enquiry through to commencement of services.
  • Provide case coordination support to connect clients to services.
  • Develop and maintain strong working relationships with referral agencies and other relevant stakeholders.

For a full list of responsibilities and duties, please visit: https://northside.asn.au/careers/position-vacancies/  

About You

To be considered for this position you will need to meet the following criteria (but not limited to):

  • Relevant Degree in Aged Care or related discipline with at least one year relevant experience.
  • Demonstrated experience in the Aged Care sector and/or in a case management capacity.
  • Strong interpersonal skills with the ability to build and maintain positive relationships with a variety of stakeholders and personalities.
  • Clear, effective communication skills and be able to negotiate and resolve conflict when necessary.

About the Benefits

This is a unique opportunity to bring your case management skills to a passionate not-for-profit organisation that's improving the lives of people across North Canberra.

Northside is offering an attractive salary of $74,179 to $79,810 per annum plus 10% superannuation.

You would also benefit from Public Benevolent Institute salary packaging options and highly flexible work arrangements, to suit your needs. Free car parking is also available on-site.

Employment with Northside

Northside Community Service is a child-safe organisation. The recruitment process will include questions related to previous workplace performance and understanding of child safety requirements, including Mandatory Reporting requirements and Northside’s obligations under the ACT’s Reportable Conduct Scheme. Successful candidates will be required to undergo screening (Working with Vulnerable People Card and National Police Check) to ensure their suitability to work in child-safe environments.

Northside takes a strong approach to the safety of our team, and those we work with. During the recruitment process, you will be informed about Northside’s approach to safety and asked about your own understanding of managing risk and safety. Successful candidates will be given a thorough induction that will include information and guidance on Northside’s approaches to safety.

Northside Community Service is an Equal Opportunity Employer. We welcome applications from Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse communities and LGBTIQA communities.

A copy of the position description is available on Northside Job Vacancies website. 

This is an excellent opportunity to develop new skills & advance your career with an organisation that champions diversity, choice & innovation. Make a positive difference - Apply Now!

Confidential enquiries may be made by contacting Stephanie Munk (Senior Manager - Aged Care) on 02 6171 8000 or emailing hr@northside.asn.au

Applications close at 11:30pm (AEST) on Sunday 26 September 2021

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Need Some Help?

Feel free to contact horizon@aasw.asn.au / 1800 630 124.

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