Carer Services Coordinator - Coffs / Newcastle

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Carer Services Coordinator - Coffs / Newcastle

Job Description


Carers NSW is the peak body in NSW for carers of all ages and circumstances. We are a not-for-profit organisation connecting and empowering carers and improving their quality of life through support, referrals, capacity building and training.

As the Carer Gateway Service Provider (CGSP) in Region 4 of NSW (Central Coast, Hunter New England and North Coast) we have full time & part time contract opportunities for Carer Service Coordinators based in Coffs Harbour or Newcastle.


These positions are responsible for liaising with providers and carers to arrange in-home respite services as part of the Carer Gateway. At times, this role will also support carers through the Carer Support Planning Process including an intake, registration and needs assessment, support planning, coordination and support monitoring to ensure carers can be holistically supported by understanding their needs and referring them to appropriate supports.

After hours on-call availability is required overnight and on weekends as needed, to arrange emergency respite for carers.


  • Tertiary qualification in Social Work, Counselling, Social Science or other relevant discipline, or currently studying
  • Demonstrated experience in arranging support services and liaising with service providers
  • Knowledge of the community care and health systems and other programs relevant to carers
  • Understanding of intake, assessment and referral processes provided as part of a telephone information, support and planning process
  • Demonstrated high level of experience in telephone support work.
  • Advanced communication skills with experience speaking to people from diverse backgrounds
  • Advanced computer skills and experience with utilising a CRM
  • Understanding of and commitment to carer issues and needs

In addition, knowledge of the Central Coast, Hunter New England and North Coast (Region 4) will be highly regarded.

We can offer you a competitive salary plus not for profit salary packaging benefits and a friendly team committed to the organisation’s purpose.

Applications close at 5pm Wednesday 16th June though we will be reviewing applications as received - so please apply as soon as possible.

For further information, please contact Josette in our HR Team on: (02) 9280 4744.

A criminal record check and working with children check will be required as a condition of employment.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.

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