Administration Officer - International Qualifications Assessments

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Administration Officer - International Qualifications Assessments

Job Description

The Australian Association of Social Workers (AASW) is the professional representative body of social workers in Australia, with more than 14,000 members. AASW sets the benchmarks for professional education and practice in social work and have a strong voice on matters of social justice, human rights and issues that impact upon the quality of life of all Australians.

The Administration Officer IQA is responsible for supporting the administration of the AASW International Qualification Assessment (IQA) program which is responsible for the assessment of social work qualifications for migration and employment purposes in Australia. 

The Administration Officer IQA reports to the Team Leader, Professional Standards and Assessments and has key responsibility for the following:

  • Acknowledge receipt of IQA applications, conduct check of contents, collection of fees, and allocation of file reference numbers
  • Complete pre-assessment of documentation
  • Liaise with applicants regarding further documentation required
  • Dispatch of completed Assessment notices
  • Prepare monthly or other reports as requested
  • Provision of information about the AASW’s assessment criteria and guidelines to those inquiring about the assessment of overseas social work qualifications
  • Respond to IQA email and telephone enquiries, as appropriate within the scope of the role
  • Process applications from international students following completion of an AASW accredited social work program
  • Provide advice to membership officer regarding the eligibility of overseas qualified applicants

Selection Criteria:

  • Well-developed administrative and organisational skills, including managing work deadlines, managing information and demonstrated attention to detail
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Strong IT skills, including sound knowledge of email, Word and Excel programs.
  • Knowledge of efficient and effective administration systems and processes
  • Able to prioritise during periods of high workload and meet deadlines
  • Demonstrated problem solving skills

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

To be considered for this role, your application must include your résumé and cover letter which addresses the selection criteria. 

A copy of the position description is available via our website

We will be reviewing candidates as they come in so please send us your application without delay.

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