> Jobs > Witness Assistance Officer
Salary Type
Annual salary
Salary Range
$ 88834 - 111701
Salary Description
plus15.4% employer contribution superannuation
Details
Job Summary
Support witnesses through the justice process in a rewarding APS role delivering professional, client-focused services that make an impact
About the role
As a Witness Assistance Officer (WAS), you will play an important role in supporting people as they navigate the criminal justice process. Working as part of a dedicated and collaborative team, you will contribute to ensuring witnesses are informed, supported and treated with professionalism, respect, and sensitivity throughout their engagement with the organisation.
This is a rewarding opportunity for someone who enjoys working with people, building trusted relationships, and making a positive difference through the delivery of high-quality services. This is a high-volume casework role that requires sound judgement, strong communication skills and the ability to manage sensitive matters with discretion and empathy while operating within established legislative and policy frameworks.
You will work closely with legal practitioners, investigators, and a range of internal and external stakeholders to help deliver a coordinated and trauma informed service. Every day presents different challenges, providing opportunities to apply your skills, think critically and contribute to meaningful outcomes.
What will you bring?
You are a compassionate and resilient professional who is committed to supporting people through what can often be a challenging and unfamiliar experience. You communicate with empathy, professionalism and respect, building trust while maintaining appropriate professional boundaries and exercising sound judgement in sensitive situations.
To be successful in this role, you must hold a tertiary qualification in Social Work and be eligible for membership with the Australian Association of Social Workers (AASW). Your professional knowledge enables you to respond thoughtfully to the diverse needs of witnesses while working within legislative, ethical and organisational frameworks.
You bring well-developed casework and interpersonal skills including the ability to build positive relationships with clients, colleagues and external stakeholders. You remain calm under pressure, are comfortable managing competing priorities and adapt your approach to meet individual circumstances while maintaining a consistent, trauma informed service.
We would love to hear from you, whether your experience has been gained in the justice system, community services, health, family support or another human services setting, you are committed to delivering high-quality support, working collaboratively with others and contributing to positive outcomes for the people and communities we serve.
Why join us?
Joining our team offers the opportunity to undertake meaningful work that supports the administration of justice and contributes to positive outcomes for the Australian community.
No matter where you work with us, you’ll have access to:
If you're looking for a role where your professionalism, compassion and communication skills can make a genuine difference, we encourage you to apply.
The nature of WAS work involves a significant amount of communication via telephone, in writing and via virtual platforms such as Microsoft Teams. Some intra and interstate travel involving overnight stays may be required, however this is expected to be minimal.
https://cdppcareers.nga.net.au/?jati=E95802B8-4238-C139-CB65-ED217CD9082C
Feel free to contact [email protected] / 1800 630 124.
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