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We are looking for an experienced Family Support Worker to join Transcend Australia's work supporting families, parents and carers of trans, gender diverse and non-binary young people for a new initiative providing non-clinical peer support, facilitating groups and designing resources for dads, fathers and father figures.
Fathers and father figures play a vital role in the wellbeing and safety of trans, gender diverse and non-binary young people, yet tailored support for dads remains limited. This project addresses that gap by delivering evidence-informed programs across Victoria that strengthen fathers’ confidence, connection and capacity to support their children, improving outcomes for young people, families and the broader community.
You will have a commitment to inclusive practice and a strong commitment to supporting trans, gender diverse and non-binary young people and their families, recognising the critical role of family support in positive outcomes.
You will need availability to deliver some sessions after 5pm.
KEY DUTIES AND RESPONSIBILITIES
Program Design and Development
- Collaborate with the Transcend Family Service team to design and develop accessible, evidence-informed activities that respond to the needs and experiences of fathers and father figures.
Program Delivery and Coordination
- Plan, coordinate and deliver in-person and online programs and support groups across metropolitan, outer metropolitan and regional Victoria, ensuring consistent, high-quality service delivery.
Participant Engagement and Consultation
- Facilitate consultations, group discussions and engagement activities that encourage participation, build trust and strengthen connections among fathers and families.
Resource Development
- Develop practical, accessible resources and information to support fathers and families, translating evidence-based approaches into user-friendly materials.
Peer Support and Navigation
- Provide non-clinical, strengths-based peer support through intake processes, Welcome Calls and group activities, including empathic listening, information sharing, and referrals to appropriate services.
Monitoring, Evaluation and Reporting
- Support the collection of data and contribute to monitoring, evaluation and reporting processes to ensure program effectiveness, continuous improvement and compliance requirements.
Group Facilitation and Volunteer Support
- Facilitate group-based activities, including online sessions. Working with Transcend Volunteer Coordinator, support volunteer facilitators to ensure safe, inclusive and effective group environments.
Risk Management and Compliance
- Apply organisational policies, procedures and risk management practices, including maintaining appropriate documentation and contributing to a safe and supportive environment for participants.
Team Contribution and Organisational Alignment
- Work collaboratively as part of the Family Support Team, contributing to a positive team culture and ensuring alignment with organisational values, systems and strategic objectives.
Accessibility and Flexible Service Delivery
- Ensure services are inclusive and accessible, including availability to deliver evening sessions (after 5pm) and adapt approaches to meet the diverse needs of participants.
KEY SELECTION CRITERIA
Essential
- Relevant qualification and demonstrated experience
- Relevant qualification and at least 2 years’ experience working with families, parents and/or carers, including facilitating peer-based support that builds connection, confidence and wellbeing.
- Program Management
- Demonstrated ability to co-design, coordinate and deliver group-based programs and activities (both in-person and online), including engaging participants and managing group dynamics effectively.
- Group Facilitation and Engagement
- Experience facilitating support groups or workshops, including the ability to create safe, inclusive environments and encourage meaningful participation.
- Communication and Interpersonal Skills
- Well-developed interpersonal and communication skills, with the ability to build rapport and engage effectively with diverse individuals, families and stakeholders.
- Resource Development and Information Sharing
- Ability to develop clear, accessible resources and provide information that supports participants’ understanding, connection and help-seeking.
- Peer Support and Service Navigation
- Experience providing non-clinical, person-centred peer support, including empathic listening, intake and referral, and connecting people with appropriate services.
- Monitoring, Evaluation and Reporting
- Demonstrated ability to contribute to data collection, monitoring and evaluation processes, with sound administrative and documentation skills.
- Stakeholder Collaboration and Teamwork
- Ability to work collaboratively within a team and liaise with internal teams, volunteers and external stakeholders to support coordinated service delivery.
- Risk Assessment and Professional Practice
- Demonstrated understanding of risk assessment frameworks, including family and intimate partner violence, suicide prevention and mental health.
Desirable
- Lived Experience and Values Alignment
Demonstrated lived experience supporting a trans, gender diverse or non-binary child or family member. - Driver's License
This is a fixed-term, 12-month contract with the possiblity of extension subject to funding. It's a 0.8 FTE position based in Victoria offering salary and salary packaging.
Applicants will need to submit their resume and a cover letter outlining the key selection criteria to [email protected]
For more information, please contact the Director of Operations [email protected] using the subject line: Family Support Worker - DadSpace
