Salesforce Systems Coordinator

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Salesforce Systems Coordinator


Job Description

About The Role:

Are you a Salesforce expert who thrives on problem-solving, coordinating system improvements, and working with diverse stakeholders?

The Australian Association of Social Workers (AASW) is seeking a Salesforce System Coordinator to manage and evolve our Salesforce ecosystem. Reporting to the Chief Financial Officer, you’ll be the key liaison between internal teams and external developers—ensuring our systems support our mission and operations effectively.

This is a hybrid role based in Melbourne (working from home and office), offering the chance to make a national impact while enjoying workplace flexibility and purpose.

Your Key Responsibilities

  • Manage the daily operations of Salesforce and connected platforms
  • Coordinate enhancements, upgrades, and system maintenance
  • Provide end-user support, onboarding, and training
  • Liaise with third-party developers for complex system changes
  • Maintain data integrity, reporting accuracy, and documentation
  • Monitor system performance and recommend improvements
  • Drive system integration and ensure platform alignment with business needs

*Please see position description for a list of full responsibilities

What You’ll Bring

  • Proven experience in Salesforce administration and system coordination
  • Proficiency in Flows, validation rules, dashboards, and Lightning App Builder
  • Strong understanding of system integration and data management principles
  • Experience working with external vendors or development partners
  • Excellent stakeholder communication and problem-solving skills
  • Ability to manage competing priorities with a proactive and solutions-focused mindset

Desirable Requirements:

  • Salesforce Administrator Certification (ADM201 or higher)
  • Bachelor’s degree in IT, Computer Science or related discipline
  • Experience in membership-based or not-for-profit organisations
  • Knowledge of Apex, Visualforce, and SOQL
  • Familiarity with ticket triage and change control processes

Why Join AASW?

  • Purpose-driven work supporting over 17,000 social workers nationally
  • Hybrid working model promoting flexibility and work–life balance
  • Inclusive and supportive culture – 91% of staff agree we prioritise wellbeing
  • Access to professional development and training
  • National reach with real opportunity to shape systems and processes

How to Apply

The AASW is committed to equal opportunities in employment and embraces diversity and inclusion in its workforce. We encourage applications from culturally and ethnically diverse communities, particularly those underrepresented in the social work profession including the Aboriginal and Torres Strait Islander communities and people with a disability.

To apply, please email:

• Your resume, and

• A cover letter addressing the key selection criteria

Applications close 19th of May 2025 - apply early, as we may close the ad sooner if a suitable candidate is identified.

Questions? Contact: courtney.thompson@aasw.asn.au

Other jobs in Hybrid,VIC - Melbourne

Need Some Help?

Feel free to contact horizon@aasw.asn.au / 1800 630 124.

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