Team Leader - Intake and Access

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Team Leader - Intake and Access

Job Description

·        Permanent position

·        1.0 EFT / Part-time negotiable

·        Brunswick location – close to public transport and free onsite parking

The Organisation

The Victorian Foundation for Survivors of Torture Inc. (also known as Foundation House) is a not-for-profit organisation established in 1987 to advance the health, wellbeing and human rights of people of refugee backgrounds who have experienced torture or other traumatic events. Foundation House is a state-wide agency offering services in metropolitan, regional and rural areas, with head office based in Brunswick and metropolitan regional offices in Dallas, Sunshine, Dandenong and Ringwood.

About the role

The Intake and Access team are responsible for the delivery of safe, person centred, effective and connected services for all referrals. The team responds to these referrals by providing an initial assessment to determine what services may best meet the needs of referred individuals and/or their families, liaising closely with referrers. This may be allocating for services by Foundation House or where Foundation House services are not the best match for client needs/presentation referrals are facilitated to relevant agencies.

The team leader Intake and access leads a team in the delivery of high-quality services to clients to promote better access, referral pathways and risk management ensuring service provision reflects Foundation House’s Integrated Trauma Recovery Service Model.

About you

You are a passionate mental health professional who understand the importance of trauma informed systems and who wants to work in services which value the dignity and value of each person who comes into contact with that service. You have expert knowledge of the mental health service system in Victoria and experience with intake and/or triage processes. You have a deep understanding of trauma and its psychosocial impact on individuals, families and communities, and a commitment to advancing the human rights of people from refugee like backgrounds.

You possess outstanding communication skills including relationship building with internal and external stakeholders and working effectively in a complex service system.

Your ability to support and manage the work of a multidisciplinary team, along with excellent interpersonal skills and collaborative working style is essential in this role.

If you think you have what it takes but don’t necessarily meet all selection criteria on the job description, please still get in touch, we would love to talk with you and see if you could be a suitable fit.

Salary and benefits

Remuneration is based on our Enterprise Agreement 2014 up to $113,798 per annum plus 17.5% leave loading and 10.5% superannuation (in accordance with the Superannuation Guarantee (Administration) Act 1992). Additional benefits include salary packaging up to $18,550, a range of flexible working options, and onsite parking.

Conditional employment requirements

  • Satisfactory Police Check
  • Current Working with Children Check
  • Current Driver’s Licence
  • Occasional travel to head office
  • COVID-19 vaccination*
  • Proof of the right to work and live in Australia.

* In accordance with the health orders from the Victorian Minister for Health, the Pandemic COVID-19 Mandatory Vaccination (Specified Facilities) Order 2022, Foundation House must comply with employer obligations regarding mandatory COVID-19 vaccinations, including the third vaccination. If you are successful in gaining employment with Foundation House you will be required to provide evidence of your COVID-19 vaccination for work at our sites.

Why Foundation House?

  • Work in a role with a true purpose to make a difference in people’s lives
  • Highly supportive team environment
  • Excellent training and professional development
  • Diverse workforce 
  • Generous leave provisions with option to purchase additional leave
  • Tax savings through attractive salary packaging
  •  Novated Leasing
  • Access to our Employee Assistance Program (EAP) for staff and family members


If you are inspired to make a positive difference, please submit your resume with a cover letter (1 to 2 pages maximum) describing how you are a good fit for the role based on the key selection criteria (KSC) contained in the Position Description

Applications will be assessed as soon as they are received, and interviews will be scheduled as appropriate candidates apply.

Please apply via our website: HERE

For any enquiries regarding the position please contact Kylie Scoullar General Manager Direct Services, on 0410 585 452.

Foundation House is committed to promoting and protecting the interests and safety of children and actively plays a part in combating family violence; this is reflected in our organisational policies, protocols and staff development.

Foundation House is an equal opportunity employer and we foster a work environment that is inclusive and diverse.  We encourage people from all backgrounds to apply, particularly those of culturally and linguistically diverse backgrounds. All qualified applicants will receive impartial consideration for employment.

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